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Case Studies

CASE STUDY #1

Senior Care

Problem Statement

A not-for-profit operator of continuing care retirement communities (CCRCs) sought to build a scalable
and efficient operating model by addressing some core challenges:

  • Visibility into key operational performance metrics in real-time
  • Optimal staff deployment with frontline managers empowered to meet quality and cost targets
  • Insight into current and future financial performance
  • Identifying factors contributing to high employee turnover, and employees at risk of attrition


Data Fabric

Tada created an interconnected network across every resident, care provider, facility, unit, service line payer,
care level or acuity, and financial transaction of the CCRCs.

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Performance Drivers

On this data fabric was built the real-time granular visibility into operational and financial performance drivers.

 

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Staffing Recommendation Engine

Every staffing administrator and director of nursing was empowered with a staffing recommendation engine to effectively balance care cost with quality.

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Financial Apps

Financial tools were created to forecast revenues, determine margin at patient level, and receivables collection trends to provide insight into profitability drivers.

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Outcomes realized include
  • 8 – 15% improvement in labor cost efficiency
  • Margin improvement at ROI of over 500%
Complex Medical Practice
CASE STUDY #2

Complex Medical Practice

Sustainable margin improvement
 
A multi-site orthotics and prosthetics practice sought to upgrade its operating model for sustainable margin improvement:
  • Maximize revenue realization from physician referrals
  • Effectively deploy scarce marketing resources to secure physician referrals
  • Evaluate multiple clinics across key performance indicators
         

Network of information

Tada created an interconnected network across every resident, care provider, facility, unit, service line payer, care level or acuity, and financial transaction of the CCRCs.

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A complete picture

Using this data fabric, a complete picture of the cycle from referrals to revenues was built. This shed light on opportunities to speed up authorizations and the administrative process to source materials for and fabricate the prosthetics.

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Target Marketing

Referring physicians were segmented to target marketing towards physicians whose referral activity from the prior year had not persisted in the current year.

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Revenue efficiency metrics

Clinics were benchmarked on revenue efficiency metrics to identify improvement opportunities relative to best performers.

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The medical practice realized the following outcomes from the Tada implementation:
  • 25% reduction in cycle time from referral to revenues
  • 20% increase in referral conversion
  • 7% “win-backs” on dropped physician referrals

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